Return & Refund Policy – Unitedsoftwarehq
At Unitedsoftwarehq, we prioritize customer satisfaction and strive to provide a smooth, transparent purchase experience. Please review our return and refund policy carefully before placing your order.
1. Eligibility for Refund
Refunds are only applicable under the following circumstances:
- The product key is verified to be non-functional by our support team.
- A cancellation request is submitted before the product key has been delivered.
Please note: Refunds will not be issued in cases of user error, such as:
- Selecting the wrong product
- Failing to verify system compatibility before purchase
2. How to Request a Refund
To request a refund, contact our support team at
📧 support@unitedsoftwarehq.com
Please include the following details:
- Your order number
- A clear description of the issue encountered
Our team will investigate and respond within 3–5 business days.
3. Refund Processing Time
Once approved, refunds will be processed within 7–10 business days and returned via the original payment method used during the purchase.
4. Non-Refundable Items
Please be aware of the following non-refundable conditions:
- Digital products that have been successfully delivered and activated
- Items purchased during promotions, discounts, or special offers (unless defective)
5. Need Help?
If you need assistance during the refund process or have any questions about your eligibility, don’t hesitate to contact our support team:
📧 support@unitedsoftwarehq.com
🕘 Monday to Friday, 9:00 AM – 6:00 PM (local time)
Thank you for choosing Unitedsoftwarehq. We’re here to help every step of the way.